Refund policy
Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns & Refunds
We accept returns within [X] days of delivery for unused and unopened items. To be eligible for a return, your item must be:
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In its original packaging
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Unused and in the same condition as received
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With all original tags and accessories (if applicable)
Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns on:
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Opened or used perfume bottles
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Items purchased on sale or promotional discounts
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Gift cards
How to Initiate a Return
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Contact our customer support at [Your Email] with your order number and reason for return.
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Once approved, we will provide return instructions.
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Ship the item back to our address (return shipping costs are the responsibility of the customer unless the item is defective or incorrect).
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Upon receiving and inspecting the return, we will process your refund within [X] business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [X] days of receiving the order. We will arrange a replacement or refund at no additional cost.
Refund Processing
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Approved refunds will be issued to the original payment method within [X] business days.
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Shipping fees (if any) are non-refundable.
For any questions or assistance, please reach out to us at [Your Email]. We appreciate your business and are happy to assist you!